Be a star and deliver exceptional customer service

The Importance of Good Customer Service

I really appreciate good customer service, be it face to face, on the phone or via email/letter. And I really notice when it’s bad, especially when it’s on the phone. That’s probably because I used to be team leader in an insurance call centre and know how to deliver exceptional customer service. Often its the […]

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How to add your blog to your Mailchimp newsletter

If you write a blog, you want as many people as possible to read it. As well as sending it to all your social media, why not send it to your mailchimp newsletter subscribers. This tutorial will explain how to do this if you use Mailchimp. There are of course, other newsletter platforms ¬†– this […]

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Upgrading Pains

This is just a very short note to say, that even I, The IT Fairy, sometimes feel the pain of an upgrade. Some of you may find it hard to believe but it’s true. I’ve just (finally) updated the version of Office I use. (I won’t say how old my previous version was!) And I’m […]

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Say No To Weekend Email

Email. There’s no escape from it is there! The chances are if you are reading this, then you either work for yourself or in a small business. Or you work for a bigger company and have emails coming at you from all angles. But whatever your situation, you are here because you have had enough […]

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Thinking of a Twitter name?

Twitter – What’s your name?

Twitter names. How long did you think about yours? And did you pick a good one? I’m lucky. I have an unusual surname (well in the UK anyway) and when I started in business I decided to use my own name. So on Twitter I’m @clarelauwerys (When I developed The IT Fairy as my “brand” […]

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head brickwall

Don’t buy an email list

Email – It’s no secret that both businesses and individuals are slowing drowning in the daily deluge. I’m fighting back against this in a number of ways (and will be writing about them in other articles) but today I want to look at just one things that all businesses can do. And that’s not buying […]

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Are you spamming Facebook and Twitter?

Are you spamming by mistake on Facebook and Twitter?

Spam. We all hate it. And yet you might be spamming without even realising it. Isn’t that embarrassing. I’m not talking about when people send spam emails, or put really salesy posts on Twitter and Facebook, annoying though those things are. No I’m talking when you are on Facebook or Twitter and see exactly the […]

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has windows 10 been downloaded?

Windows 10 – have you go it yet?

I haven’t got Windows 10 yet. I’ll repeat that in case you didn’t get it the first time. I don’t have Windows 10 yet. I’m still using Windows 7. And that surprises many people as they know how much I love my tech. But it’s precisely because I love my tech that I haven’t. When […]

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All about newsletters

Have I Got News For You?

What do you think of newsletters? Do you like receiving them? Do you like writing them? Are they worth the time? I love a good newsletter but hate the bad ones. The bad ones fall into two categories The ones I didn’t sign up for. Just because we met at a networking events does not […]

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