witch flying to the moon

How do you land a rocket on the moon?

Have you ever thought how you work out how to launch a rocket and land on the moon? It’s a big question. There are some really clever people at places like NASA that know how to do this. I was posed this question many years ago by an Economics’s professor and the whole class was […]

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Have you checked the size of your Facebook Cover Image?

The speed of light is 299 792 458 m/s and sometimes that how fast it feels things change online. Facebook is no stranger to change and it was completely by accident that I discovered it’s changed the size need for a cover image  and also how things display on mobile devices. (And for those of you who already knew […]

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Be a star and deliver exceptional customer service

The Importance of Good Customer Service

I really appreciate good customer service, be it face to face, on the phone or via email/letter. And I really notice when it’s bad, especially when it’s on the phone. That’s probably because I used to be team leader in an insurance call centre and know how to deliver exceptional customer service. Often its the […]

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<a href="">Peggy_Marco</a> / Pixabay

How to add your blog to your Mailchimp newsletter

If you write a blog, you want as many people as possible to read it. As well as sending it to all your social media, why not send it to your mailchimp newsletter subscribers. This tutorial will explain how to do this if you use Mailchimp. There are of course, other newsletter platforms  – this […]

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Upgrading Pains

This is just a very short note to say, that even I, The IT Fairy, sometimes feel the pain of an upgrade. Some of you may find it hard to believe but it’s true. I’ve just (finally) updated the version of Office I use. (I won’t say how old my previous version was!) And I’m […]

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Say No To Weekend Email

Email. There’s no escape from it is there! The chances are if you are reading this, then you either work for yourself or in a small business. Or you work for a bigger company and have emails coming at you from all angles. But whatever your situation, you are here because you have had enough […]

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Thinking of a Twitter name?

Twitter – What’s your name?

Twitter names. How long did you think about yours? And did you pick a good one? I’m lucky. I have an unusual surname (well in the UK anyway) and when I started in business I decided to use my own name. So on Twitter I’m @clarelauwerys (When I developed The IT Fairy as my “brand” […]

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head brickwall

Don’t buy an email list

Email – It’s no secret that both businesses and individuals are slowing drowning in the daily deluge. I’m fighting back against this in a number of ways (and will be writing about them in other articles) but today I want to look at just one things that all businesses can do. And that’s not buying […]

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